Refund Policy

At A True Dynasty, every item is made to order through our print-on-demand fulfillment partner, PODpartner. Because each product is produced specifically for your order, we do not accept returns, refunds, or exchanges for buyer’s remorse, incorrect size selection, color preference, or customer-provided errors after an order has been placed.

Please review your order carefully before checkout, including your size, color, quantity, shipping address, phone number, and email address.

 

All Sales Are Final

Because our products are custom fulfilled through PODpartner, all sales are final once an order has been submitted and moved into production.

We are unable to guarantee order changes, cancellations, refunds, returns, or exchanges once production has started.

​

Eligible Issues for Review

We will gladly help review your order if:

The item arrives damaged or defective.
The wrong item was received.
The order experiences prolonged non-delivery due to a confirmed logistics issue and the shipping address provided was correct. Follow the return policy on the order.

 

Incorrect Size, Color, or Address

A True Dynasty is not responsible for incorrect sizes, colors, quantities, names, phone numbers, or shipping addresses entered by the customer at checkout.

If an incorrect or incomplete shipping address is provided, the customer may be responsible for any redelivery, storage, handling, or reshipping costs.

 

Refused Deliveries

If a customer refuses delivery of a package, A True Dynasty is not responsible for issuing a refund, replacement, or reshipment.

 

Final Review

A True Dynasty is committed to providing quality apparel and a smooth customer experience. While production and shipping are handled through our fulfillment partner, we will do our best to assist with eligible issues and communicate next steps when a valid concern is reported.

A True Dynasty partners with PODpartner, a print-on-demand and drop-shipping fulfillment company, to produce and ship our apparel. This means each item is made after your order is placed and then shipped directly through our fulfillment network.

​

Processing & Fulfillment

Orders must go through production before they are shipped. PODpartner states that most orders are fulfilled within 48 hours; however, fulfillment times may vary depending on product type, order volume, holidays, production demand, and other circumstances outside of A True Dynasty’s direct control.

​

Shipping Time

Shipping times vary based on destination, shipping method, carrier activity, customs, holidays, weather, and other logistics-related factors. Once an order has shipped, tracking information may be provided so customers can follow their package status.

​

Carrier Responsibility

A True Dynasty is not responsible for delays caused by shipping carriers, customs, weather, incorrect delivery information, failed delivery attempts, or circumstances outside of our control.

Once the carrier marks a package as delivered, the order is considered delivered. If you believe your package was lost, stolen, or incorrectly marked as delivered, please contact the shipping carrier directly for further assistance.

​

Incorrect or Incomplete Address

Customers are responsible for providing the correct shipping information at checkout.

A True Dynasty is not responsible for orders delayed, returned, lost, or undeliverable due to incorrect or incomplete customer-provided shipping information.

If an address error is discovered after checkout, please contact us immediately. We cannot guarantee that changes can be made once the order has been submitted, produced, or shipped.

​

Returned Packages

If a package is returned because of an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or failure to claim the package, the customer may be responsible for any redelivery, reshipping, storage, handling, or additional carrier fees.

​

International Orders & Customs

For international orders, customers may be responsible for customs duties, taxes, import fees, or required customs documentation. A True Dynasty is not responsible for delays, confiscation, return, or non-delivery caused by customs issues or a customer’s refusal to pay required customs fees.

​

Shipping Support

Although fulfillment and shipping are handled through our print-on-demand partner and shipping carriers, A True Dynasty will do our best to support customers with eligible concerns and provide available tracking or order updates when possible.